Survey design
Simply add your questions
Create all the questions you wish to ask your guests. Various question types to choose from:
- Multiple choice
- Single choice
- Rating scales
- Open-text
- Photo upload
Choose the order of your questions or randomize each of them on the fly.
Build a quick, simple and easy to use survey experience so you can gather lots of responses without the need for any incentive.
Suggestar question
The most important question you can ask your customers.
Would you suggest my business to your friends, family or colleagues?
Respondents get the chance to answer “No, Maybe or Sure” followed by an open ended response asking your customers to elaborate further.
This way you get clear answers and we can provide a “Suggestar score which will be anywhere between -100 to +100%
Share your survey
Get responses for your locations
- Quickly collect responses by promoting your survey link at your location or anywhere online.
- Use QR codes and even print our posters from your dashboard.
- For multiple locations, generate unique survey links so you can compare the performance of each location.
- Options to link to your survey within your internal POS system.
Let us help you to maximize your number of respondents and gain clear insights from your customers in real-time!
Multiple locations, multiple users
Small, medium or large business, Suggestar matches your needs
Unlike most survey platforms, Suggestar is designed to analyze your results for each one of your locations and compare their performance in real-time.
Setup multiple users with different permissions to access all or part of your data, allowing you to create different rules based on the needs of your organization.
Reporting
This is where all the magic happens
- Review all suggestions in real-time and engage with your guests.
- Reports allow to filter and export data to the format of your choice.
- Keep track of the performance of each location and compare the results
- Let the customer tell you the story by analyzing key topics and keywords.
We have created the most robust reporting platform that gives you the clearest insights while respecting your time.
Take action
Never miss an opportunity to connect with your guests
Choose to receive instant alerts and act upon the guest experience before they leave your location.
Manage your reputation by always being connected to your customers even when you're not onsite.
Plans
Our plans
| Basic service | Gold service | Enterprise service | |
|---|---|---|---|
| Location | 1 location | 1 location | Multiple locations |
| Responses - Data trending | Limited to the past 30 days | Unlimited | Unlimited |
| Additional survey questions | 3 | Unlimited | Unlimited |
| Real-time reporting dashboard | Yes | Yes | Yes |
| Suggestar rating | Yes | Yes | Yes |
| Survey reporting | Yes | Yes | Yes |
| Instant alerts | Yes | Yes | Yes |
| Social media / website integration | Yes | Yes | Yes |
| Feedback with photo upload | No | Yes | Yes |
| Keyword/topic - Natural language analysis | No | Yes | Yes |
| Survey question randomization | No | Yes | Yes |
| "Multiple choice" question type | No | Yes | Yes |
| Data export functionality | No | Yes | Yes |
| Guest Recovery Engine | No | Yes | Yes |
| User/manager assignment | No | Yes | Yes |
| Multilingual survey (French and Spanish) | No | Yes (on demand) | Yes |
| Advanced fraud detection | No | Yes (on demand) | Yes |
| Multiple location reporting | No | No | Yes |
| Geographic grouping (district, region) | No | No | Yes |
| Pricing | Free | Contact us | Contact us |
Other features
Keyword analysis
We extract the main topics for each suggestion and deliver it to you in an easy to understand display.
We do all the complex natural language processing so that you can get a clear story.
Live dashboard
Suggestions appear and your Suggestar score will update in real-time as guests post.
The dashboard can be displayed in your locations so your staff feel more connected to the guest experience.
Guest recovery
We have created a "best in class" solution to manage your guest recovery process.
Communication tools allow you to close the feedback loop with every suggestion received.
Multilingual
Suggestar is available in multiple languages allowing your guests to confortably voice their opinion.
Language detection will render the survey based on your device preferences.