This privacy policy applies to all the products, services and websites offered by, and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy. Some services have supplementary privacy statements that explain in more detail our specific privacy practices in relation to them. Unless otherwise noted, our services are provided by inside of the United States and Canada.



Survey Creators & Survey Respondents

Suggestar is used by feedback creators (people who create and conduct surveys online) and feedback respondents (people who answer those surveys). The information we receive from feedback creators and feedback respondents and how we handle it differs, so we have split this privacy policy into two parts.


1. What information does Suggestar collect?

When you use Suggestar, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.
Information we collect directly from you

 We safeguard your respondents' email addresses. Rest assured, Suggestar will not email your survey respondents or people in your database except at your direction. We definitely don’t sell those email addresses to any third parties.
Information we collect about you from other sources

2. How does Suggestar use the information we collect?

We treat your survey questions and responses as information that is private to you. We know that, in many cases, you want to keep your survey questions and responses (which we collectively refer to as “survey data”) private. Unless you decide to share your survey questions and/or responses with the public, we do not use your survey data for our own purposes, except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties.

Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below. (See the next section of this privacy policy to see who we share your information with.)

3. With whom do we share or disclose your information?

We don't sell your data!
 When might we disclose your survey data to third parties? Only for a limited number of reasons. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. For example, we use payment processors who help us to process credit card transactions. By using our services, you authorize Suggestar to sub-contract in this manner on your behalf.

Rarer circumstances include when we need to share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, the only time we will disclose or share your personal information or survey data with a third party is when we have done one of three things, in accordance with applicable law: (a) given you notice, such as in this privacy policy; (b) obtained your express consent, such as through an opt-in checkbox; or (c) anonymized the information so that individuals cannot be identified by it. Where required by law, we will obtain your express consent prior to disclosing or sharing any personal information.
We may disclose:

4. What are your rights to your information?

You can:

For how long do we retain your data? We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.

Security, cookies and other important information

 Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email.
For any changes to this privacy policy for which you are required to provide prior consent, we will provide you with reasonable notice of such changes before they become effective and provide you with the opportunity to consent to those changes. If you do not cancel your subscription and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

We don't believe cookies are sinister, but you can still choose to remove or disable cookies via your browser. Please note that doing this may adversely impact your ability to use our services. Enabling cookies ensures a smoother experience when using our websites. By using our websites and agreeing to this privacy policy, you expressly consent to the use of cookies as described in this policy.


By clicking "I Agree" or any other button indicating your acceptance of this privacy policy, you expressly consent to the following: